Unable to connect to managed system or Management Service

Explanation:

Adaptec Storage Manager could not communicate with Adaptec Storage Manager agent or Management Service on the specified system.

Action:

  1. Verify that the agent is running on the managed system or Management Service machine.
  2. For managed systems, verify that the port number specified for the managed system in the Add managed system window matches the value on the managed system. You can verify the port number on the managed system by going to the Adaptec Storage Manager running on that system and doing the following:
    1. Click Agent actions Configure.
    2. Click the General settings tab.
    3. Verify the value for the port number. The default port numbers for remote access are 34571-34574.
  3. Verify the following:
    1. The managed system or Management Service machine is on.
    2. Both the local and remote systems are connected to the network.
    3. TCP/IP networking support is configured on both the local and remote systems.
    4. The host name of the managed system or Management Service machine is defined in the Domain Name Server or a Hosts file, if you are trying to connect using a host name.
    5. The network is up and operating normally.